banter

Welcome to my blog, Banter.

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Kate Bennis Kate Bennis

Communication Catastrophes: complaint, criticism, and cutting off

This week we play with consciously avoiding Complaint, Criticism, and Cutting-off—in all interactions from team meetings to dinner conversations.

If the goal is to converse, communicate, and connect, these three Communication Catastrophes serve only to negate others, create anger and resentment, and to splinter groups.

The first thing is to become aware of our own patterns. With awareness comes change. Notice when we complain, criticize, or cut-in when someone else is speaking. Even those of us with eye-rolling teenagers can give this a go!

This week: consciously avoid complaining, criticizing, and cutting others off when they are speaking. Then, notice how our relationships shift.

Next week: we go further and substitute Communication Catastrophes with Communication Charmers!

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